The NY Times has an article up with what purports to be a true air passenger wish list. In it are things like clean restrooms, timely and correct flight arrival and departure information, and a safer better place to rest before or between flights. Those all seem like pretty good ideas. But here are a few of my suggestions for Airports that really want to make customers happy:
1) Redesign security check points so they are not a bottleneck. Frankly, I feel less secure waiting en mass to pass through a metal detector than I do on the otherside. So anything you can do to make that shorten that wait time and make it less like a group the better.
2) If you’re going to charge for parking how about offering proper lighting and regular patrols.
3) Vending machines at the Cell Phone waiting lots. I’m picking up someone whose flight is late, rather than running to Denny’s for a cup-o-joe, how about a vending machine or two and a restroom out at the cell phone waiting lot.
4) Better transportation options to and from your facility. I know the taxi lobby won’t want to read this, but Airports should be the champions for getting Light Rail stations right at the terminal with easy access from around the metropolitan area. No car, no fuss, makes for less stressed out passengers.
How about you, what should airports be doing better?