www.lastminutetravel.com

Frequently Asked Questions

If you have questions not covered below, or have difficulty with your request, open a Help Desk ticket: here or call us at 1-800-442-0568.

General

Q. When I tried signing up, I received a message that my email is already in use, but I have never used your site.
A. We operate several websites including LastMinuteTravel.com ֲ® and EasyClickTravel.com. If you are already registered on 1 site, your email cannot be used to register on the other. A separate log-in using a different email addresses is required for each site.

Q. I am receiving a message that my credit card/information is invalid.
A. You should contact your bank immediately.

Q. What are the details of your points program?.
A. The details of the TripleDip program are as follows:
  • Points are earned for all bookings.
  • We offer 1 point for every $1 spent.
  • Members have the ability to pay for hotel bookings only with points.
  • Members must either use points or a credit card for a single booking. Members cannot use both forms of payment at the same time.
  • Points are available 1 month after check-out if the reservation was fully paid.

Flights

Q. What are your service fees for flight bookings?
A. We do not charge flight booking fees. However, other potential service fees include:
Delivery fees: If your reservation is not eligible for electronic ticketing and a paper ticket must be mailed, delivery fees are:
  • $25 within the contiguous US
  • $50 outside the contiguous US (fee applies to Alaska and Hawaii)
Supplier Fees: Airlines, charter companies, and tour operators may have fees--including change or cancellation fees--that will be passed to you. Fees are often high if changes/cancellations occur less than 48 hours before flying.

Q. Is there a fee to book on your site?
A. We do not charge service fees for booking on our website.

Q. How do I change or cancel my flight reservation?
A. To change or cancel your flight, please call your airline directly, or contact Customer Support and we'll be happy to assist. Please note that some tickets may be exchanged, but some are non-refundable and the airlines have fees that we cannot waive.

Q. How do I use a credit from a previous reservation?
A. To apply a previous reservation credit issued by us to a new booking, please contact Customer Support. If you have a credit that was not issued through us, but by the airline, you will need to contact the airline directly.

Q. Why did my flight itinerary change?
A. The airline may make adjustments to your flight schedule/information (such as flight numbers or airplane equipment) at any time prior to your scheduled departure date and time. When this occurs, the airline notifies us regarding the change and we send you a new confirmation reflecting the most current information. If the airline is no longer operating your flight, or the schedule change is unacceptable, the airline will offer you an alternate flight or you may be entitled to a refund. Please note: If you choose a flight other than the airline's alternate option, fees may apply.

Q. Why does the price change during the booking process?
A. Airfare is not guaranteed until your reservation has been booked. Until then, the airline may change the fare or the initial seats shown may become unavailable, causing a change in price.

Q. What forms of payment do you accept?
A. We accept MasterCard, Visa, American Express, Discover and JCB.

Q. Can another person use their credit card to pay for my reservation?
A. Third-party bookings are only accepted when booking through the website. We do not accept third-party bookings over the phone.

Q. I am expecting a refund, how long does this take?
A. Once a refund has been processed it may take 7-10 business days for the refund to appear on your bank statement. If you request a refund from the airline directly, expect the refund process to take 30-90 days.

Q. How can I get my seats assigned?
A. You can enter your seating preference when making your reservation on our site. We will make every attempt to accommodate your request but cannot guarantee it. You can also log onto the airline's website to select your seat.

Q. How do I get a seat in the emergency exit row?
A. We do not have access to emergency row seating. Please contact the airline with your request once your reservation is confirmed.

Q. Why are there no seats showing on the map?
A. Some airlines post only a portion of the seating, and some do not post anything at all. The remainder of the seats will be subject to airport or online check in. This varies depending on the airline and the type of equipment used.

Q. Can I add another person to an existing reservation?
A. Once your reservation has been processed; we are unable to add additional passengers. You will need to go online and book a new reservation for additional passengers.

Q. What are the procedures for booking an unaccompanied minor?
A. Each airline has their own policies regarding the acceptance of unaccompanied children. Please contact the airline directly for booking a flight for an unaccompanied minor.

Q. What are the procedures for booking an unaccompanied minor?
A. Each airline has their own policies regarding the acceptance of unaccompanied children. Please contact the airline directly for booking a flight for an unaccompanied minor.

Q. What are the baggage restrictions for your flights?
A. Baggage size and weight restrictions vary by airline. Also, baggage fees are not included in your total trip cost when purchasing tickets on our website. They are collected by the airline at the time of check in. As these policies are subject to change at any time, please check your airline's website for the most updated baggage information.

Q. Do you offer bereavement fares, military rates, or the ability to purchase using frequent flyer points/miles?
A. Unfortunately, we do not offer these types of fares. Please contact the airline directly to inquire about their policies.

Q. When will my flight be confirmed? It says it's on "request".
A. Your booking will show as "request" until it is confirmed by the airline, which should take about 30 minutes. At that time you will receive an email containing your electronic ticket, your status will show as "confirmed", and your credit card will be charged. If the booking is not confirmed, your credit card will not be charged and you should contact Customer Support.

Hotels

Q. What is your hotel cancellation policy?
A. Unless noted otherwise on our website, all hotels--with the exception of all Disney hotels and hotels in US National Parks--follow this policy:
  • Change or cancellation requests received by our Customer Support 3 days prior to check in time (noon local hotel time)?
    will be subject to 1 night's fee
  • Change or cancellation requests received by our Customer Support 1 day prior to check in time (noon local hotel time) will receive no refund
  • No-shows will not be refunded
Q. How can I make changes to my hotel reservation?
A. To request a change on a hotel reservation, please contact Customer Support.

Q. Why can't I amend my booking online?
A. You cannot change your reservation online if you are within the 3 days of checking into the hotel. For assistance, please contact Customer Support.

Q. What forms of payment do you accept?
A. We accept MasterCard, Visa, American Express, Discover and JCB.

Q. Is my card charged at the time of booking?
A. If the room shows as "available" your card will be charged the total price listed under "Reservation details". If your room shows as "on request" then your card is not charged until it is confirmed.

Q. What does "on request" mean?
A. The "on request" status means our allotment of rooms at that hotel may have sold out and that our Customer Support representative is negotiating with the hotel on your behalf to secure the room and rate you requested. During this process your credit card will not be charged, but you will receive a reservation number for status identification. Within 48 hours you will receive an email notification with a definite "confirmed" or "denied" status. If your request is confirmed, your credit card will be charged.

If you do not receive a response after 48 hours, or your requested check in is within 24 hours, please call us at 1-866-287-9803 and we'll be happy to assist. Please also contact us prior to making alternate arrangements as open requests can be confirmed--and thus charged to your credit card--at any time up to the check in date.

Q. Can I hold a room without paying for it?
A. We are unable to hold rooms without payment.

Q. Why can't I book just 1 night?
A. A select number of hotels require a minimum stay greater than 1 night.
If you can't easily find a room that allows a booking for 1 night, please contact Customer Support so we can assist you.

Q. Is my reservation confirmed with the hotel immediately after I book it?
A. Yes. Your booking is confirmed and guaranteed, although you may not be assigned to an actual room until you check in.

Q. Why can't I pick a room type on some hotels?
A. The room types shown in your search results are based on what is available for the dates you selected.

Q. I need a room for 2 adults and 3 children, can I pay for 1 room?
A. Often times, a room cannot accommodate more than 4 people. The results/rooms shown are what the hotel can accommodate for your party. (Need a bigger space? Our Vacation Homes might be a good option.)

Q. What size bed will I get?
A. Bedding is based on how many people you have chosen for your room. You can choose bedding type, if offered, under the room preferences at the traveler information screen. Suppliers will try to accommodate your request, but it depends on availability. The default bedding is usually a double bed.

Q. I booked within 24 to 48 hours, is it confirmed?
A. If your check-in is in the next 24 to 48 hours, please contact Customer Support prior to check-in.

Cruises

Q. What is the cancellation policy for cruises?
A. Cruise cancellation policies vary per cruise line and by cruise length. For detailed information, please contact Customer Support.

Q. Do I need a passport to cruise?
A. If your cruise docks at a port other than your country of origin, a passport and visa is required; check your itinerary carefully. For the most up-to-date information, we suggest US citizens verify passport and visa information on the US Department of State's website at http://travel.state.gov/. For non-US citizens, please contact your local Consulate/Embassy for up-to-date information on travel document requirements.

Q. Do I have to pay for my cruise now?
A. Depending on the cruise line, you will be required to pay either a deposit or the full payment at the time of booking.

Q. What is the age requirement to cruise?
A. Age requirements vary per cruise line:.
  • Carnival, Holland America, Cunard, Princess, and Costa: Anyone under the age of 21 must be accompanied in the same cabin by a guest over 25.
  • Royal Caribbean, Celebrity, and Norwegian: All guests in the cabin must be over 21. If you have someone under the age of 21, they must be accompanied in the same cabin by a guest who is over 21.
Please check the cruise line's website for the most up-to-date information.

Q. Are infants the same price as adults?
A. Yes. Cruise lines charge per person, without consideration of age.

Q. How do I receive my cruise tickets?
A. Cruise documents are emailed approximately 3-5 weeks prior to the cruise sail date. If you confirm your cruise within 3-5 weeks of sailing, cruise documents are emailed within 72 hours of the reservation being confirmed.

Q. What is the cruise line's Fuel Supplement Policy?
A. For US reservations, all cruise lines reserves the right to impose a fuel supplement on all guests if the price of West Texas Intermediate fuel exceeds $65.00 USD per barrel. Fuel supplements vary per cruise line and are subject to change at all times.
For detailed information, please contact Customer Support.

Q. What is included in the final cruise cost?
A. This may vary by cruise line, but the total cost of your cruise usually includes:
  • Cruise cost
  • Port charges and taxes
  • Your stateroom
  • Food (specialty dining not included)
  • Select beverages (i.e. juice, coffee, tea, water)
  • Entertainment
  • Amenities
  • Fitness Center
Q. What is NOT included in the final cruise cost?
A. This may vary by cruise line, but the total cost of your cruise usually does not include:
  • Alcoholic beverages
  • Carbonated beverages or soda
  • Spa treatments
  • Specialty exercise classes
  • Laundry
  • Photographs
  • Internet Cafֳ©
  • Shore Excursions
  • Specialty Dining
  • Gratuities
Q. If I'm pregnant can I still go on a cruise?
A. Pregnancy policies vary among the cruise lines. Generally, an expectant mother should not be further along than 24 weeks. A physician's letter may be required stating that the mother and baby are in good health, fit to travel, and the pregnancy is not high risk.

Q. Can I request a dining time?
A. You can request a dining time by contacting Customer Support.

Q. I get sea sick. When choosing cabins, what part of the ship should I select?
A. If you're prone to sea sickness (or are not sure if you get sea sick) choose a cabin that is mid-ship and towards the bottom.

Q. Can I confirm more than 1 cabin at a time?
A. Currently you are only able to confirm 1 cabin at a time. However, you may contact Customer Support to reserve multiple cabins at the same time.

Q. How many cabins are considered a group?
A. Eight or more cabins are considered a group. If you're looking to confirm 8 or more, please send your details to: groupquotes@easyclicktravel.com.



     
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