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Frequently Asked Questions

General
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  • Why have I not received a confirmation email?
    If you have booked a Standby Hotel, you should receive an email within 48 hours of completing your booking. If you did not book a Standby Hotel and have not received a confirmation email for a different type of booking, please open a support ticket or contact our support team by phone at +1-800-442-0568.
  • Why am I receiving a message saying that my billing information is invalid?
    If you are receiving this message, please contact your bank.
Hotels
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  • What is your cancelation policy?
    Unless noted otherwise on our website, all hotels - with the exception of all Disney hotels and hotels in US National Parks - follow this policy:

    Change or cancellation requests received by our customer support team 3 days prior to noon on the date of check-in will be subject to 1 night's fee.

    Change or cancellation requests received by our customer support team 1 day prior to noon on the date of check-in will receive no refund.

  • How can I make changes to my hotel reservation?
    To request a hotel reservation change, please open a support ticket or call +1-800-442-0568.
  • What forms of payment do you accept?
    We accept MasterCard, Visa, American Express, Discover and JCB.
  • Is my card charged at the time of booking?
    If the room shows as "available" your card will be charged the total price listed under "Reservation details". If you have booked a room at a "Standby Hotel" then your card is not charged until it is confirmed.
  • What does "Standby Hotel" mean?

    The "Standby Hotel" booking status means that our allotment of rooms at that hotel may have sold out and that our customer support representatives are negotiating with the hotel on your behalf in order to secure the room and rate that you have requested. During this process, your credit card will not be charged. You will, however, receive a reservation number for status identification purposes.

    Within 48 hours, you should receive an email with a status update, which will state whether or not your request has been confirmed or denied. If it has been confirmed, your credit card will be charged. If you do not receive an update after 48 hours, or if your requested check-in is within the following 24 hours, please call please open a support ticket or call +1-800-442-0568.

  • Can I hold a room without paying for it?
    We are unable to hold rooms without payment.
  • Why can't I book just 1 night?
    Some hotels require a minimum stay that is greater than one night. If you can't easily find a room for one night's stay, please open a support ticket or call +1-800-442-0568 so we can help you find what you are looking for.
  • Why can't I pick a room type on some hotels?
    The room types shown in your search results are based on what is available for the dates you selected.
  • Is my reservation confirmed with the hotel immediately after I book it?
    Yes. Your booking is confirmed and guaranteed, although you may not be assigned to an actual room until you check in.
  • I need a room for 2 adults and 3 children. How many rooms do I need to book?
    Hotel rooms often cannot accommodate more than 4 people. The results/rooms shown on the search results page are what the hotel can accommodate for the party you searched for. If you find that you still need a bigger space, our Vacation Homes might be a good option.
  • What size bed(s) will I get?
    You can request specific bedding types under the room preferences on the "Traveler Information" page. Suppliers will try to accommodate your request, but because availability varies, your request cannot be guaranteed. The default bedding is generally a double bed.
  • I booked within 24 to 48 hours, is it confirmed? Is my booking confirmed if my check-in date is within 24-48 hours of booking?
    If your check-in date is within 24 to 48 hours of booking, please call +1-800-442-0568 prior to check-in.
Flights
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  • What are your service fees for flight bookings?
    We do not charge fees for flight bookings. However, there are potential delivery service fees if a paper ticket must be mailed because your reservation is not eligible for electronic ticketing. Delivery fees are:

    $25 anywhere within the continental US

    $50 to Alaska, Hawaii, and anywhere outside the US

    Supplier Fees: Airlines, charter companies, and tour operators may have fees - including change or cancellation fees - that will be passed to you. Fees are often high if changes/cancellations occur less than 48 hours before flying.

  • Is there a fee to book on your site?
    We do not charge service fees for booking on our website.
  • How do I change or cancel my flight reservation?
    To change or cancel your flight, please call your airline directly, open a support ticket or call +1-800-442-0568 and we'll be happy to assist. Please note that while some tickets may be exchanged, some are non-refundable and the airlines have fees that we cannot waive.
  • How do I use a credit from a previous reservation?
    In order to apply a credit from a previous reservation to a current one, please open a support ticket or call +1-800-442-0568. If you have a credit that was received through the airline and not through Last Minute Travel, you must contact the airline directly.
  • Why did my flight itinerary change?
    The airline may make adjustments to your flight schedule/information (such as flight numbers or airplane equipment) at any time prior to your scheduled departure date and time. When this occurs, the airline notifies us regarding the change and we send you a new confirmation reflecting the most current information. If the airline is no longer operating your flight, or the schedule change is unacceptable, the airline will offer you an alternate flight or you may be entitled to a refund. Please note: If you choose a flight other than the airline's alternate option, fees may apply.
  • Why did the price change during the booking process?
    Until you have completed your booking, airfare is not guaranteed. The airline may change the fare and seats may become unavailable (also resulting in a price change).
  • What forms of payment do you accept?
    We accept MasterCard, Visa, American Express, Discover and JCB.
  • How long does it take to receive a refund?
    Once a refund has been processed it may take 7-10 business days for the refund to appear on your bank statement. If you request a refund from the airline directly, expect the refund process to take 30-90 days.
  • How can I get my seats assigned?
    You can enter your seating preference when making your reservation on our site. We will make every attempt to accommodate your request but cannot guarantee it. You can also log onto the airline's website to select your seat.
  • How do I get a seat in the emergency exit row?
    We do not have access to emergency row seating. Please contact the airline with your request once your reservation is confirmed.
  • Why are there no seats showing on the map?
    Some airlines choose only to show a portion of the seating and some choose not to show anything at all. The remaining seats can be seen at the airport upon check-in.
  • Can I add another person to an existing reservation?
    Once your reservation has been processed; we are unable to add additional passengers. You will need to go online and book a new reservation for additional passengers.
  • How do I book a flight for an unaccompanied minor?
    Each airline has its own policies regarding the acceptance of unaccompanied children. Please contact the airline directly in order to book a flight for an unaccompanied minor.
  • What are the baggage restrictions for my flight(s)?
    Baggage size and weight restrictions vary by airline. Baggage fees are not included in your total trip cost when purchasing tickets on our website. They are collected by the airline when you check-in. Baggage policies are subject to change at any time, so make sure to check your airline's website for the most up to date information.
  • Do you offer bereavement fares, military rates, or the ability to purchase using frequent flyer points/miles?
    Unfortunately, we do not offer these types of fares. Please contact the airline directly to inquire about their policies.
  • What is an "on request" booking?
    Your booking will show that it is "on request" until it has been confirmed by the airline, which usually takes around 30 minutes. Upon confirmation, you will receive an email with your electronic ticket, the status of your booking will change to "confirmed", and your credit card will be charged. If the booking is not confirmed, your credit card will not be charged and you should open a support ticket or call +1-800-442-0568.
Cruises
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  • What is the cancellation policy for cruises?
    Cruise cancellation policies vary per cruise line and by cruise length. For detailed information, please open a support ticket or call +1-800-442-0568.
  • Do I have to pay for my cruise in full now?
    Depending on the cruise line, you will be required to pay either a deposit or the full payment at the time of booking.
  • Do I need a passport when going on a cruise?
    If your cruise docks at a port other than the cruise's country of origin, a passport and/or visa are required. We suggest that everyone booking a cruise verify passport and visa information. US citizens, please visit the US Department of State's website at http://travel.state.gov/. Non-US citizens, please contact your local consulate/embassy for information regarding travel document requirements.
  • Is there a minimum age requirement for going on a cruise?
    Minimum age requirements vary per cruise line:

    Carnival, Holland America, Cunard, Princess, and Costa: Anyone under the age of 21 must be accompanied in the same cabin by a guest over 25.

    Royal Caribbean, Celebrity, and Norwegian: All guests in the cabin must be over 21. If you have someone under the age of 21, they must be accompanied in the same cabin by a guest who is over 21

    Please check the cruise line's website for the most up-to-date information.

  • Are infants the same price as adults?
    Yes. Cruise lines charge per person, without consideration of age.
  • How do I receive my cruise tickets?
    Cruise documents are emailed approximately 3-5 weeks prior to the date that the cruise is scheduled to set sail. If you have confirmed your cruise within 3-5 weeks of the departure date, the cruise documents will be emailed within 72 hours of the reservation being confirmed.
  • What is the cruise line's Fuel Supplement Policy?
    For US reservations, all cruise lines reserves the right to impose a fuel supplement on all guests if the price of West Texas Intermediate fuel exceeds $65.00 USD per barrel. Fuel supplements vary per cruise line and are subject to change at all times.

    For detailed information, please open a support ticket or call +1-800-442-0568.

  • What is included in the final cruise cost?
    This may vary by cruise line, but the total cost of your cruise usually includes:

    Cruise Cost

    Port Charges and Taxes

    Your Stateroom

    Food (Specialty Dining Not Included)

    Select Beverages (i.e. Juice, Coffee, Tea, Water)

    Entertainment

    Amenities

    Fitness Center

  • What is NOT included in the final cruise cost?
    This may vary by cruise line, but the total cost of your cruise usually does not include:

    Alcoholic Beverages

    Carbonated Beverages Or Sodas

    Spa Treatments

    Specialty Exercise Classes

    Laundry Services

    Photographs

    Internet Cafés

    Shore Excursions

    Specialty Dining Options

  • If I'm pregnant can I still go on a cruise?
    Pregnancy policies vary from one cruise line to another. Generally speaking though, it is recommended that an expectant mother who is further along than 24 weeks does not go on a cruise. A physician's letter may be required stating that the mother and baby are in good health, are fit to travel, and that the pregnancy is not high risk.
  • Can I request a dining time?
    You can request a dining time by contacting please open a support ticket or call +1-800-442-0568.
  • I get sea sick. When choosing cabins, what part of the ship should I select for my room?
    If you're prone to sea sickness (or are not sure if you get sea sick) choose a cabin that is mid-ship and towards the bottom.
  • Can I confirm more than 1 cabin at a time?
    You can currently confirm one cabin at a time. However, you may contact please open a support ticket or call +1-800-442-0568 if you wish to reserve multiple cabins at once.
Membership
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  • What are the benefits of becoming a Club member?
    Club members have exclusive, no strings attached access to member-only discounts, savings of up to 65% on hotel bookings, and personalized and targeted offers sent straight to your inbox.
  • How do I become a Club member?
    Becoming a Club member is a short, two step process. Sign up here.
  • For how long is a membership valid?
    It is a yearly membership that can be renewed or canceled at any point.
  • What is the "Guaranteed Savings" program?
    Your savings will be updated immediately after each booking. If you cancel a reservation, Last Minute Travel Club will reduce this amount from your total savings. You may check your account at any time to see how much you have saved. If you have not saved what you spent to become a member by the time your Club membership expires, we will send you a promo code to make up the difference.
  • My Club membership has expired but I have not used my Guaranteed Savings promo code. What do I do?
    If your membership has expired and you have not yet used your Guaranteed Savings promo code, all you have to do is renew your membership and your promo code will be valid once again.
  • What are Triple Dip points?
    Triple Dip points are points you can earn with every hotel booking you make as a Last Minute Travel Club member. Once you have accumulated enough points, you can book a hotel stay for free!
  • How can I earn Triple Dip points?
    Once you become a Last Minute Travel Club member, you will earn points for every dollar spent on hotel bookings. The points in your account will be pending until up to 48 hours after you check-in to your hotel.
  • How many points do I earn for each booking?
    The amount of points you earn is dependent on how much you spend. The amount of points you can earn is mentioned on the hotel details page next to the room type or in the checkout page.
  • Can I earn Triple Dip points regardless of what hotel I book?
    Yes. You earn points for every single booking.
  • Once I have enough points to book a hotel, are there certain hotels that can or cannot be booked?
    As long as you have enough Triple Dip points, you can book whichever hotel you please!
  • I used to have Triple Dip points on the old Last Minute Travel Club (LMTClub.com). Do I still have them?
    Yes, you should still have them in your account. You can check your balance here.
  • I think there is a mistake in my Triple Dip balance. How can I look into this?
    Please contact our support team here.
  • Can I pay partially with Triple Dip points?
    No, you must pay entirely with points or with credit card. You cannot split the payment.
  • Do my Triple Dip points expire after I renew my membership?
    Once your membership has expired, your points will be saved for up to 6 months. If you choose to renew your membership after the 6 month mark, you will have to start accumulating points from the beginning.
  • Where can I find my Triple Dip points balance?
    You can find your Triple Dip points balance in the membership tab of My Account.
  • If I am not sure how many more points I need in order to book a hotel, where can I find this information?
    You will find the amount of points you need in order to complete a booking for a specific hotel on the check out page.
  • Can I earn Triple Dip points if I am not a Last Minute Travel Club member?
    No, you must be a Last Minute Travel Club member in order to be eligible for the Triple Dip Loyalty program.
  • What exactly is covered when I book a hotel with my Triple Dip points?
    The entire cost of the hotel is included. However, some hotels have an additional resort fee that would not be covered. This information would be located on the hotel details page where you select the room that you want to book.
  • Can I book a hotel with my Triple Dip points over the phone as well as online?
    Yes, you can!